Dialogue between a clerk and a client
complaining about computer problem that was bought in a store
Store Clerk:
Good morning, how can I help you?
Customer:
Hi, I’d like to make a complaint about a defective laptop I bought here last
month.
Store Clerk: Do you have your store receipt with you?
Customer:
Yes, I do. Here you go.
Store Clerk:
There’s a one-year store warranty on this computer. We’ll be able to take a
look at it today at no charge to you. If we can’t find the problem. We will
exchange it for a new one.
Customer: Thank you. I’d
appreciate that.
Store clerk:
What seems to be the problem?
Customer: I
think it’s overheating.It gets so hot whenever I use it and also the computer
it’s not that credible.
Store Clerk: That is strange for such a new computer. Perhaps there’s something
wrong with the cooling fan. Could I take a look?
Customer: Sure,
here it is.
Store clerk:
Everything looks good on the outside.Could I ask a few questions?
Customer:
Yes, of course.
Store clerk:
How long to you use it for before it overheats?
Customer: It
usually feels very hot after one or two hours.
Store clerk: When it overheats, do you notice any loss of function? Does Windows
run slower? Or something fortuitous that you did not know?
Customer: I
have noticed that the touchpad becomes less sensitive to my touch, actually.
Store Clerk:
What do you usually do on the laptop?
Customer: I
use it to check my emails and write articles for my blog.
Store clerk: That shouldn’t cause it to overheat. The internal fan should be able
to handle that.
Customer:
Can you tell me what’s wrong with it then?
Store clerk: There could be something wrong with one of the components. Perhaps
the battery, or the hard drive. Let me have a look.
Customer:
Ok.
Store clerk:
I’ve just finished running hardware diagnostics on the laptop.
Everything looks fine. The good news is that the memory processor, BIOS,
mainboard, and battery are all working properly. There doesn’t seem to be any
damage or defects with any of the hardware.
Customer:
So, what could the problem be?
Store clerk:
That depends. Is the area where you use the laptop exposed to direct sunlight
or heat?
Customer: Not
at all. I use it in the bedroom at night.
Store clerk: Do you sit on the bed when using the laptop?
Customer: Yes,
It’s usually on top of the covers on my lap. Why?
Store clerk: That’s probably why it’s overheating. The covers prevent the
ventilation system from working properly. The cloth blocks the bottom and side
vents.
Customer:
That makes sense. So, if I don’t use the laptop on my bed, will it be ok? What do you advise me to do?
Store clerk: It should be perfectly fine. Just remember wherever you use it to
allow air flow freely through those vents.
Customer:
Thank you, I will.
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Commonly misused words :
1.
Credible means believable and
does not mean credulous or gullible.
2.
Fortuitous means coincidental
or unplanned and does not mean fortunate.
-
Confusingly Related Words :
1.
Good, Well
Good(adj) – is an adjective and is used to modify nouns
and linking verbs.
Well(adv) – is an adverb and is used
to modify action verbs.
2.
Advice,
Advise
Advice - recommendation regarding a
decision.
Advise - to recommend.
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Preposition
1.
On
2.
Top
